Modulr support should go through Modulr HQ wherever possible. NDev Studios commission tickets are for commissioned development work and may be closed if the issue is specifically about Modulr.
Setup questions, module configuration and normal product help.
Unexpected behaviour, failed actions and reproducible product issues.
Account entitlement, plan, payment and server-slot questions after billing launches.
Security concerns, data-rights requests and privacy questions.
Do not include credentials or other secrets in screenshots/logs. Redact them before uploading anything.
Our normal target for an initial response. This is a target rather than a guaranteed resolution time, particularly for third-party outages or complex bugs.
Premium does not buy a place ahead of Free users in the support queue. Every Modulr user deserves the same support priority.
Prefer Modulr HQ and open the relevant support ticket. NDev Studios commission support is focused on commissioned projects.
No. Never send a token or secret to support. We can diagnose configuration without taking ownership of your credentials.
External providers and Discord can experience delays or outages. Check the Status page and provider health before assuming the connection is broken.
No. Free and Premium users receive the same support priority.
