Use Modulr HQ for product, setup and Modulr-specific account support. NDev Premium pricing, purchases and subscription management are handled through the NDev Studios website.
Setup questions, module configuration and normal product help through Modulr HQ.
Unexpected behaviour, failed actions and reproducible product issues.
Entitlement recognition, NDev Premium codes and Modulr server-assignment questions.
Pricing, checkout, subscriptions, invoices and payment management through your NDev Studios Account.
Security concerns, data-rights requests and privacy questions.
Do not include credentials or other secrets in screenshots/logs. Redact them before uploading anything.
Our normal target for an initial response. This is a target rather than a guaranteed resolution time, particularly for third-party outages or complex bugs.
Premium does not buy a place ahead of Free users in the support queue. Every Modulr user receives the same support priority.
Use Modulr HQ and open the relevant support ticket. NDev Studios commission support remains separate from Modulr product support.
View current plans on the NDev Premium page, then sign in to the NDev Studios Account for checkout and billing management.
No. Never send a token or secret to support. We can diagnose configuration without taking ownership of your credentials.
External providers and Discord can experience delays or outages. Check the Status page and provider health before assuming the connection is broken.
No. Free and Premium users receive the same support priority.
